Membership Management
Need a break or ready to move on? We’ve made it simple to manage your membership. Whether you're pausing for a short time or looking to cancel, you can submit your request quickly using the form below. Please review our policies to understand hold durations, notice periods, and cancellation terms before proceeding.
Temporary Membership Hold
As stated in your Membership Agreement, you have the option to put your automatically recurring monthly membership on hold. Before submitting your Membership Hold Request, please read the following important points carefully. By submitting the hold request form you are confirming that you have read and understand that:
- Members may put their membership on hold for up to 3 months in a 12 month period.
- The membership hold must be 1 month or more.
- Please provide specific dates of when you would like your hold to take place.
- Please note that billing will resume automatically upon the end of the hold.
- Notice of hold must be given to the Membership Coordinator through email or this form any time prior to the start of the next billing cycle.
- When a family member is on hold or is coming out of their membership hold, we will adjust the memberships accordingly.
- If you choose to cancel your membership during the hold period, the cancellation notice requirement stated in your membership agreement is applicable.
- If you choose to reactivate your membership after it is cancelled, membership rates in effect at the time of reactivation will be applicable (membership rates are subject to change).
* Please note: This policy applies to ALL memberships.
Freeze Membership
Membership Cancellation
We're sorry to see you go!
- If you decide to reactivate your membership in the future (and we hope you do) membership rates in effect at the time of reactivation will be applicable as membership rates are subject to change.
